Help when you need it
Share your location and request roadside assistance from your phone. New customers can send an urgent request without creating an account.
Available 24 hours, 7 days
Roadside Assistance
Auckland & Waikato
Fast, reliable and affordable roadside assistance across Auckland and Waikato—from flat batteries and tyres to towing, recovery and mobile mechanical support.
24/7 response Auckland & Waikato Professional support
There is more in your Customer Portal.Vehicles · service history · bookings · trusted providersMORE THAN A BREAKDOWN NUMBER
One simple place for the whole journey.
Roadside help today. Better vehicle care tomorrow. Your customer portal keeps the next step clear.Your vehicles together
Keep your vehicles, key details and digital service records together in one customer workspace.
Choose your provider
Find approved workshops and mobile technicians, request an appointment and review any alternative time they propose.
You stay in control
Review a roadside or towing price before approving work, and follow the status of repair quotes and bookings.
ROADSIDE SERVICES
Help for the problems drivers face most
Practical support on the roadside, at home, at work or in rural areas.
Jump starts & batteries
Mobile jump starts, battery testing and replacement at your location.
Flat tyre assistance
Spare-wheel fitting and safe recovery when the vehicle cannot be driven.
Vehicle lockouts
Professional vehicle access when your keys are locked inside.
Fuel delivery
Emergency petrol or diesel delivery to get you to the nearest station.
Wrong fuel rescue
Fuel drainage and recovery support. Do not start the engine—call us first.
Towing & recovery
Breakdown, accident and long-distance towing for cars, vans and light vehicles.
Hybrid & EV support
Safe roadside assistance, charging support, towing and recovery for hybrid and EV vehicles.
Mobile mechanic
Roadside diagnostics, minor repairs, cooling checks, starter and alternator checks.
Learn more: Roadside assistance · Towing & recovery · Mobile mechanic · Jump starts & battery help · Auto electrical diagnostics
CONVENIENT VEHICLE CARE
Onsite service, without the workshop wait.
We bring essential repairs, maintenance and vehicle checks to your location, helping you save time and avoid an unnecessary tow.
- Oil and filter changes
- Battery testing and replacement
- Electrical diagnostics
- Accessible belt replacements
- Pre-purchase vehicle inspections
CUSTOMER GUIDE
Get more from AutoRescue NZ.
Follow these simple steps to request help, care for your vehicle and choose a provider with confidence.Help when you need itShare your location and request roadside assistance from your phone. New customers can send an urgent request without creating an account.
Your vehicles togetherKeep your vehicles, key details and digital service records together in one customer workspace.
Choose your providerFind approved workshops and mobile technicians, request an appointment and review any alternative time they propose.
You stay in controlReview a roadside or towing price before approving work, and follow the status of repair quotes and bookings.
YOUR STEP-BY-STEP MANUAL
From first sign-in to finished service
01
Create your account and add a vehicle
Select Customer portal, sign up with your email and confirm it. In My Garage, add your registration, vehicle details and available WOF, rego and odometer information. You can keep more than one vehicle in your account.
02
Request roadside help
Choose the assistance you need, select your vehicle and share your location. Add a clear description and phone number. Follow the request in your portal. If you have a promotion code, enter it when the price is ready; review the updated total before approving the technician to proceed. For urgent help without an account, use Request help online on the public home page.
03
Arrange a tow
Choose Towing under Roadside Help. Set the pickup and destination using your current GPS location or an address, and enter the estimated towing kilometres. Apply a valid towing promotion code to the quote if you have one. Review the final price and approve it before work begins. Call AutoRescue if you need immediate help or a special recovery.
04
Book a workshop or mobile technician
Choose an approved workshop or mobile technician, vehicle, preferred date and the work you need. Choose Essential, Standard or Comprehensive when available. Starting from prices are estimates; review and accept the itemised final quote, including add-ons, parts supply and travel. Mobile visits need your address or GPS location and contact number. Your request is not confirmed until the provider accepts. If they are already booked, they can suggest another date and time; you decide whether to accept it.
05
Request a repair quote
Describe the repair or WOF failure, then choose from approved workshops or mobile technicians in their separate lists. Review a submitted quote and accept it in My Quotes when you are ready. Follow progress in Repair Tracking.
06
Keep a provider in Quick Pick
Scan an approved workshop or technician QR on this site while signed in, or save a provider from Find Providers. They appear in your dashboard Quick Pick for faster booking next time. You can still search all approved providers by name, area or service.
07
Read your digital service book
Open a vehicle's service book to see its recorded work and history. Approved technicians and workshops add verified service entries; the person who updated a record is tracked. Your dashboard and My Garage show the next service date and odometer target from the latest dated record with a service schedule. The earlier of the date or mileage is due first. Your provider sets these details when completing the checklist or adding a service entry. Keep your vehicle details current when adding a vehicle.
ABOUT AUTORESCUE NZ
Reliable. Fast. Local.
AutoRescue NZ was created to give drivers a local, friendly and dependable alternative when vehicle trouble happens. We come to you, respond outside normal workshop hours and focus on getting you safe and moving again with minimal stress.
LocalWe know Auckland, Waikato and the roads between.TransparentFair pricing and clear updates throughout the job.PersonalReal help from a team that treats every customer with care.
QUICK ANSWERS
Frequently asked questions
What areas do you service?
We provide roadside and onsite assistance across Auckland and the Waikato region, including Hamilton and rural callouts.
Do you offer long-distance towing?
Yes. We can arrange breakdown, accident and long-distance towing to your preferred workshop or destination.
How quickly can you respond?
We aim to respond as quickly as possible. Arrival time depends on technician availability, traffic, distance and the type of assistance required.
24/7 ROADSIDE ASSISTANCE
Stranded? Let’s get you moving.
Call now for urgent help or use the online portal to share your location and request service.